REFUND, RETURNS & CANCELLATION POLICY
ONLINE RETURNS POLICY
While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. By law you are entitled to a refund or an exchange of non faulty items if you contact us within 14 days of receiving your item. You must then return your item in perfect condition within another 14 days. We will then refund the value of the item via the original method of payment. The cost of returning the item to us is the customers responsibility and any original carriage charges are non refundable unless the item is faulty. You can start your return here.
WHEN WILL I RECEIVE MY REFUND?
We aim to process all refunds within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item(s) minus any taxes or import duties incurred. If you have any queries or wish to discuss the returns procedure in further detail please do not hesitate to contact us on 01270 624734.
CANCELLING AN ONLINE ORDER.
Distance selling regulations give you the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch', it may be possible to cancel your order before it has actually been processed. Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions above for a refund. Please email us at firstname.lastname@example.org or call us on 01270 624734 if you would like to cancel an order so we can guide you through it if necessary.
We can exchange for a different size, a different colour or a completely different item. If the new item costs more than your original then we will contact you with instructions explaining how to pay the difference. If the item you're exchanging is cheaper than your original we will automatically credit you the difference using your original method of payment. Please note that in order to be approved for an exchange the item must arrive back to us in perfect original condition before we can send the pre-arranged exchange. Send your parcel to: Jepsons of Nantwich Returns 9-13 Hospital Street Nantwich Cheshire CW5 5RL. Unfortunately we are not able to reserve stock for an exchange.
RETURNING ITEMS OUTSIDE THE EU
When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.
WHAT IS OUR INSTORE RETURNS POLICY?
For any items purchased in our stores, as a good will gesture we offer a full refund within 7 days of purchase, as long as the item is returned in a perfect, unworn condition with all labels and tags attached (Sale items are non refundable). After 7 days and for sale items we then offer an exchange or credit note for up to 30 days after the purchase date. The credit note can be used in any of our stores and has no expiry date.